If you are connected, but your device is saying that there is no internet connection, please try the following troubleshooting steps to resolve the issue:

1. Ensure that all connected devices (mobile phones, tablets, laptops, desktops, gaming consoles, etc) are experiencing the same issue.
   1. If any of your devices can access the internet, it may be a hardware or software issue with the other, affected device(s). In that instance, we encourage you to contact the manufacturer(s) for technical support. 
2. Restart your access point (AP): Unplug the main ethernet cable from your AP, wait for about 30 seconds, and then plug it back in. Please allow a few minutes for the unit to complete rebooting.
3. Check all cable connections: Ensure that all cables (Ethernet, coaxial, etc) are securely connected to the AP and/or to any wired devices. 
4. Reset your network settings: On your device(s), go to the network settings and reset the WiFi settings. Then, reconnect to your WiFi network and check if the issue persists.

If these steps do not resolve your issue, please let us know by contacting us via phone, email, or submitting a support ticket.